Where appointments are cancelled at late notice or not attended for any reason, this time cannot be reallocated to other patients also in need of attention. In order to minimise treatment fees, a cancellation fee policy is operated. A cancellation fee of 50% of the standard fee is charged if the appointment is not cancelled at least 24 hours before the agreed appointment time. The full appointment fee is chargeable if the appointment is not attended, and no notice has been given. Patients who wish to avoid being charged a cancellation fee in the event of unforeseen circumstances are advised not to book in advance, but instead to email or ring and book an appointment only on the morning of a day when they know for certain they will be free to attend. Unfortunately, due to demand for appointments, we cannot guarantee that appointments will be available if not booked in advance. Patients who book in advance agree to the application of the standard cancellation fee, regardless of the circumstances of the cancellation.
If you are not satisfied with our service, we do not want paying for it! All you need to do is, before leaving, inform us immediately, explaining what part of the treatment you were dissatisfied with, and why. This means we can learn from you. Your opinion matters to us.